Frequently Asked Questions (FAQ)

Find answers to our most common questions about orders, products, delivery and returns. If you cannot find the answer you need, please contact us via WhatsApp or our Contact Us page.

Orders & Payment

Q: Is delivery free for all UK orders?
A: Yes, we offer free standard delivery to all addresses within the United Kingdom, no minimum order value required.

Q: What payment methods do you accept?
A: We accept secure credit card payments, Google Pay and Apple Pay through our trusted payment provider. All transactions are fully encrypted to keep your details safe. PayPal is also available upon request; please contact our customer service if you need this payment option.

Q: Can I change my order after checkout?
A: Please contact us as soon as possible via WhatsApp. If production or printing has not started, we may be able to update your order details.

Products & Sizing

Q: Where can I check the size chart?
A: Our Size Guide page lists all size measurements for adult and kids jerseys. We recommend checking it carefully before purchase.

Q: Can I add player names and numbers to my jersey?
A: Yes, custom printing of names, numbers and patches is available. Custom printed items are made to order specially for you.

Q: Will the colour match exactly what I see on screen?
A: There may be minor colour differences due to different screen displays. We try our best to show realistic product photos.

Shipping & Delivery

Q: How long will it take to dispatch my order?
A: Standard non-custom orders are dispatched within 1–3 working days. Custom printed jerseys are dispatched within 2–3 working days. Working days exclude UK bank holidays.

Q: How long for delivery after dispatch?
A: Once dispatched, delivery across UK mainland normally takes 5–7 working days. Minor delays may happen during peak periods.

Q: How do I track my parcel?
A: Once your order ships, we send an email with tracking number and courier link so you can monitor your package online.

Returns & Refunds

Q: Can I return my jersey if I change my mind?
A: Standard non-custom items can be returned within 14 days after delivery. Custom printed jerseys with names or numbers are custom-made and not eligible for 14-day cooling-off returns.

Q: What if I receive damaged or wrong goods?
A: Please contact us within 48 hours of delivery and share clear photos. We will arrange replacement or refund for confirmed faulty/incorrect items.

Q: Who pays return shipping cost?
A: If you return goods because you change your mind, you cover return postage. If the item is damaged or wrong due to our error, we cover return shipping.

Contact Support

Q: How can I get in touch with customer service?
A: You can reach us via WhatsApp or our Contact Us page. We will reply to your enquiry quickly during working hours.

Last updated: October 2026