Delivery & Shipping Policy

This Delivery & Shipping Policy applies to all orders placed with PrimeKit, our UK-based football kit shop. All our orders within the United Kingdom qualify for free delivery.

1. Free UK Delivery

We offer free standard delivery for every order shipped to any address in the United Kingdom. No minimum spend required for free shipping.

2. Order Processing & Dispatch Time

• Standard non-custom orders: We aim to dispatch within 1–3 working days after payment confirmation.
• Custom printed jerseys (with player names & numbers): Extra production time required, dispatch within 2–3 working days.
• Working days are Monday to Friday, excluding UK bank holidays.

3. Estimated Delivery Time After Dispatch

Once your parcel leaves our warehouse, standard delivery usually takes 5–7 working days across UK mainland. During peak seasons or busy periods, slight delays may happen due to courier network issues.

4. Order Tracking

After your parcel is dispatched, we will send you an email with your tracking number and courier link. You can track your package online directly.

5. Delivery Address & Safe Place

Please double-check your delivery address when checkout. If you are not home when courier arrives, the courier may leave your parcel in a safe place at your address, or at a local collection point.

6. Lost or Missing Parcels

If your parcel shows delivered but you have not received it, or your package goes missing in transit, please contact us via WhatsApp with your order number. We will work with the courier to investigate the issue and find a suitable solution for you.

7. Policy Changes

We may update this delivery policy occasionally. Any updates will be published on this page.

Last updated: October 2026