Returns & Refund Policy

This Returns & Refund Policy applies to all orders placed at PrimeKit, our UK-based football kit store. Please read this policy before placing your order.

1. 14-Day Cooling-off Period

For standard, non-custom football kits, you have the right to cancel and return your item within 14 calendar days from the day you receive your parcel, under UK consumer rules. No reason is required for this return.

2. Exclusion: Custom Printed Jerseys

Custom personalised jerseys are NOT eligible for the 14-day cooling-off return. This includes jerseys printed with player names, numbers, custom text or bespoke graphics. These items are made specially for you. We can only accept returns for custom items if there is a manufacturing defect or error made by our team.

3. Conditions for Accepted Returns

• Items must be unused, unwashed and in original condition with all tags intact.
• Return request must be submitted within the 14-day window.
• You are responsible for the cost of return postage for non-defective returned goods.

4. Damaged, Faulty or Incorrect Items

If you receive damaged, faulty or wrong items, please contact us within 48 hours after delivery and provide clear photos. We will arrange a solution for you, such as a replacement or full refund. We cover the related return shipping cost for confirmed faulty or wrong items caused by us.

5. How to Start a Return Request

Please contact us via WhatsApp or our Contact Us page to submit your return application. Include your order number and photos of the item when requested. We will reply and guide you through the return process.

6. Refund Timeline

Once we receive and inspect your returned goods, we will process your refund within 7 working days. Refunds will go back to your original payment method. Please note bank processing times may vary and are outside our control.

7. Policy Updates

We may update this return policy occasionally. Any changes will be published on this page.

Last updated: October 2026